1. What these terms are
This website (the Site) sells digital products online: in-game currency, codes, gift cards and subscriptions. The Site is operated by Oyun Qurdu (the Seller, we). Our registration details and contact channels are listed in the "Contact" section of the Site.
This document is the contract between the Seller and the buyer (the User, you). By registering, confirming these terms or placing an order, you accept them in full. If you do not agree with them, do not use the Site.
The relationship between the parties is governed by the Civil Code of the Republic of Azerbaijan and by the laws "On the Protection of Consumer Rights", "On Electronic Commerce", "On Electronic Signature and Electronic Document" and "On Personal Data".
2. Age requirement
The Site is intended solely for people aged 18 and over. Under the Civil Code of the Republic of Azerbaijan, full legal capacity arises at the age of 18: the right to enter into contracts and make payments independently begins at that age.
When you register, you confirm that you are at least 18 years old and legally able to enter into this contract on your own. That confirmation is a fundamental condition of the contract; a false confirmation is grounds for closing the account.
A person under 18 may use the Site only with the consent and supervision of a parent or other legal representative. In that case the parent or legal representative is the party to the contract and bears responsibility for the order.
3. Whose payment method is used
Payment must be made with a bank card, account or other instrument that belongs to you, or that you use with the explicit permission of its holder.
If a minor places an order using a parent's or another family member's card, the payment is treated as having been made with the cardholder's consent, and responsibility for the outcome of that order rests with the cardholder. At the moment of payment the Seller has no means of checking who owns the card or who is holding it, because the payment reaches us already authorised by the bank.
This is not a way of avoiding responsibility. The Seller reserves the following rights and uses them where needed:
- to suspend an order that appears suspicious;
- to request documents confirming age and ownership of the payment method;
- to cancel the order and return the funds to the instrument they came from.
If your card has been used without your permission, contact us immediately. If the code has not yet been used or loaded into a game account, we cancel the order and return the funds to the cardholder. Once a code has been used, the product cannot be technically recovered; in that case we fully assist any enquiry from the bank or from law enforcement.
4. Your account
The information you provide at registration must be accurate and your own. The email address or phone number is confirmed by a code.
One person uses one account. Additional accounts opened to claim bonuses, discounts or rewards more than once are closed, and the bonus units in them are cancelled.
You are responsible for your password and verification codes. Actions taken through your account are treated as taken by you. If you suspect unauthorised access, tell us at once.
5. The products
The products sold on the Site are digital: in-game currency, codes and keys, gift cards, subscriptions.
They are delivered in two forms: as a code (shown in your account after the order) and as a direct top-up (the currency is credited straight to the game account whose ID you provide).
The Seller is not an official representative of the game publishers or platforms. The names, logos and trademarks of games, platforms and brands belong to their owners and are used on the Site only to identify the product being sold.
Some products carry a regional restriction, stated on the product page. A code failing on an account in a different region is not a defect of the product.
6. Prices and payment
All prices are shown in Azerbaijani manat (AZN) and include taxes as required by law.
The price applied to an order is the price in force at the moment the order is placed. Later price changes do not affect orders already made.
If a price is displayed clearly incorrectly because of a technical error (a misplaced decimal point, for example), the Seller may decline to fulfil the order and refund the payment in full. You are told immediately when this happens.
7. Fulfilment
Delivery is electronic: the code appears in the "My orders" section of your account, and a direct top-up is credited to your game account.
Most orders are fulfilled within a few minutes. Delays at the supplier, maintenance work or a product going out of stock can extend that. If your order is delayed, we let you know.
If the order cannot be fulfilled, the amount paid is refunded in full - to your Site balance or to the instrument the payment came from, as you prefer.
8. Player ID and account details
For products that require a direct top-up, entering the player ID correctly - along with the server, zone or username where these are required - is the User's responsibility.
Check the ID before submitting the order. If the ID is wrong, the currency is credited to the stranger's account bearing that number and cannot be recovered. Such an order counts as fulfilled and is not refunded.
This is a strict rule, and it has a reason: reversing the transfer is within the game publisher's power, not ours, and publishers do not accept such requests.
9. Site balance
The balance in your account is an advance payment for products on this Site. It is not electronic money, a deposit or a bank account, and it earns no interest.
Funds you added from your own payment method and have not yet spent can be returned, on request, to the instrument the payment came from. Bonus, reward and promotional units cannot be cashed out or transferred to another person.
10. Refunds
A digital product is not returnable once it has been delivered. From the moment a code is shown to you or the currency is credited to a game account, the product counts as used and cannot be taken back. By placing an order you consent to immediate delivery and accept that the right of withdrawal provided for distance selling does not apply in that case.
A full refund is made where:
- the code does not work, or arrives already used;
- an order was paid for but not fulfilled;
- a technical error caused a duplicate payment;
- the Seller declined to fulfil the order.
A complaint about a code must be made within 48 hours of the code being issued, with evidence that it was not used (a screenshot, the platform's error message).
An approved refund reaches your Site balance immediately, or the original payment instrument within 1–10 business days depending on the bank.
11. What is not allowed
The following are prohibited on the Site:
- giving false information or acting in someone else's name;
- using a payment method that was stolen or taken without its holder's consent;
- claiming the payment back from the bank without grounds after receiving the product;
- deliberately exploiting pricing errors or technical faults;
- placing bulk orders through automated means;
- interfering with, probing or overloading the Site.
Breaking these rules leads to suspension of the account and to a claim for any damage caused.
12. Liability
The Seller is responsible for delivering the ordered product as described.
The Seller is not responsible for:
- restrictions, blocks or bans applied to your account by a game publisher or platform;
- a wrong player ID entered by the User;
- the security of the User's own game account;
- temporary outages of third parties - game servers, platforms, banks and payment systems;
- the consequences of using a product contrary to the publisher's own rules.
To the extent permitted by law, the Seller's liability is limited to the value of the order concerned. This clause does not limit the rights granted to consumers by law.
13. Availability of the Site
The Site may be interrupted by maintenance, updates or faults at a supplier. Uninterrupted operation is not guaranteed. Where planned work is involved, we give notice when we can.
14. Complaints and disputes
Come to us first: open a request in the "Support" section of the Site. We answer requests within 3 business days.
As a consumer you may also apply to the State Service for Antimonopoly Control and Consumer Market Supervision under the Ministry of Economy of the Republic of Azerbaijan.
Disputes that remain unresolved are heard by the courts of the Republic of Azerbaijan under the law of the Republic of Azerbaijan.
15. Changes to these terms
The Seller may change these terms. A new version is published on the Site with its date of publication.
Where a substantial part changes, we ask you to confirm the terms again. Orders already placed remain governed by the version in force at that time.
16. Contact
For any question, complaint or refund request, open a request in the "Support" section or write to us through the channels listed in the "Contact" section.